Information Notice and Apology to Purchasers of Shirakami Fubuki: 2019 Summer Event ver.

2022/07/14

Thank you for your continued support of Good Smile Company products.

This notice is to inform you that an error was discovered in the printing on the base of LUMINOUS BOX's Shirakami Fubuki: 2019 Summer Event ver. (JAN:4580416923224), which began shipping out from February 2022.

Applicable Product
LUMINOUS BOX
Shirakami Fubuki: 2019 Summer Event ver. (JAN:4580416923224)

Defect Details
There is an error in the printed words on the base.

Error: FUBUK・ICHANNEL
Correct: FUBUKI・CHANNEL




(Left: Error/Right: Correct)

Support Procedure

GOODSMILE ONLINE SHOP Customers (https://goodsmileshop.com/en/)
Please contact our customer support department for a replacement part.
Corrected parts will be shipped to customers that have contacted us in order of inquiry date.



GOODSMILE ONLINE SHOP US Customers (https://www.goodsmileus.com/)
GOODSMILE ONLINE SHOP US customers will be sent a replacement part to the same address entered when preordering the figure.
There is no need to contact customer service to receive the replacement part.



Customers of Other Stores
Please contact our customer support department for a replacement part.
Corrected parts will be shipped to customers that have contacted us in order of inquiry date.



Support Period
July 2022 - July 2024



Customer Support
Web Form: https://www.goodsmile.support/en/inquiry_en/
Email: support@goodsmile.jp

Please be sure to include your name, address, the number of units purchased and where you purchased your figure(s) in your customer support inquiry.

We deeply apologize for any inconvenience caused and hope for your understanding in this matter.
We will be strengthening our product inspection procedures in order to prevent defects in the future.

LUMINOUS BOX
Good Smile Company