Information Customer Support Year End Holiday Notice

2018/12/10

Thank you for your continued support of Good Smile Company products!
We would like to inform our customers that Good Smile Company customer support will be unavailable during the following period.



Good Smile Company customer support will be unavailable on the 27th December 2018 from 13:00JST due to system maintenance.

The Following Services Will Be Unavailable During These Times

■Good Smile Company Customer Support
Web Form: http://partner.goodsmile.info/support/eng/inquiry/
Email: support@goodsmile.jp

■GOODSMILE ONLINE SHOP Online Sales Customer Support
Web Form: https://goodsmileshop.com/en/contact/
Email: shop@goodsmile.jp



Any requests that come to the above mentioned email address and contact form during these periods will be answered in the order they were received when customer support reopens the next day. We apologise for any inconvenience this may cause our customers.



Year End Holiday Dates
29th December 2018 (Sat) - 6th January 2019 (Sun) (Japan Time)

Good Smile Company Customer Support via both phone and mail will not be available after the morning of the 28th December.
We apologize for any inconvenience this may cause.

Good Smile Company Customer Support
Web Form: http://support.goodsmile.info/en/inquiry/
Email: support@goodsmile.jp

The GOODSMILE ONLINE SHOP email support line will also be closing on the morning of the 28th December, however we will strive to respond to most inquiries that are received during the morning operating hours on the 28th December.

GOODSMILE ONLINE SHOP Support
Web Form: https://goodsmileshop.com/en/contact/
E-mail: shop@goodsmile.jp



Any inquiries received by the Good Smile Company Support Team or the GOODSMILE ONLINE SHOP during the holiday period above will be answered in order of receipt from Friday the 7th January 2019. Once again we apologize for any inconvenience this may cause you.

We wish all of our fans a Merry Christmas and a Happy New Year!